Terms of service

1. Overview and Applicability

This document outlines the terms, conditions, and user rights associated with accessing and using our website, mobile applications, and related services for purchasing furniture and related products. We are committed to a customer-focused approach and aim to provide a reliable and high-quality shopping experience while safeguarding your rights at every stage.

2. Account Registration and Responsibility

User Accounts

You must provide accurate and valid personal information when creating an account, including your name, contact information, and email address. This ensures proper identity verification and transaction processing.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

If unauthorized activity is detected, you must notify us immediately. We will take appropriate measures, but we are not responsible for losses caused by user negligence.

Website Responsibility

While we strive to maintain uninterrupted and secure website functionality, disruptions may occur due to external or technical factors. We are not liable for any resulting losses.

3. Product Listings, Availability, and Pricing

We provide accurate product descriptions and images; however, errors may occur. Customers should report discrepancies promptly.

Inventory availability may change. If an item becomes unavailable, we will offer alternatives or a full refund.

Prices may change due to market conditions, and confirmed checkout prices are final. We reserve the right to correct errors before shipment.

4. Orders and Payments

Orders are confirmed via email but are only binding once accepted by us.

We offer secure payment options. Customers should contact support if issues arise.

5. Shipping Information

Orders are processed within 1–3 business days and delivered within Portugal.

Delivery typically takes 5–12 business days after shipment.

Shipping is free for orders over $69.99; otherwise, an $8 fee applies.

All listed prices include applicable duties.

6. Order Cancellation

Orders may be canceled before shipment at no cost. Refunds are processed within 1–5 business days.

After shipment, customers may refuse delivery or return the item after receipt to obtain a refund.

7. Returns and Refunds

Customers may request returns or exchanges within 30 days if items are unused and in original condition.

Refunds are processed within 1–5 business days after inspection.

8. Data Protection

We protect personal data through secure systems and do not share it without consent unless required by law.

9. Dispute Handling

Disputes will first be resolved through negotiation, then through legal channels if necessary.

10. Policy Updates

We may update these terms at any time. Continued use indicates acceptance.

11. Liability Disclaimer

We are not liable for indirect damages or losses resulting from website use.

12. Intellectual Property Rights

All website content is protected and may not be used without authorization.