Refund policy

Pre-Shipment Order Cancellation

You may cancel your order at any time before it has been processed and shipped. No matter the reason, our customer support team will be happy to assist you and provide a full refund for the amount paid.

14-Day Return and Exchange Policy

Customers who purchase home products through our platform may request a return or exchange within 14 days of receiving their order, provided that all return requirements are fulfilled. Once approved, eligible requests may be processed as either a refund or a replacement.

Damaged Items or Order Issues

If your order arrives damaged (for example, wooden furniture with cracks that impact its functionality), or if you receive an incorrect product (including an incorrect model, color, or size), please contact us promptly. Depending on the situation, you may be eligible for a full refund, partial refund, or product replacement.

Return and Exchange Requirements

To ensure a smooth return or exchange process, returned items must meet the following conditions:

  • Products must be unused, in new condition, and free from any signs of wear, stains, or damage.

  • Original packaging is strongly recommended to protect the product during return shipping. If the original packaging is unavailable, customers are responsible for providing suitable protective packaging.

  • All included accessories, instruction manuals, warranty documents, and other related materials must be returned.

  • Product tags must remain attached and in their original condition.

How to Submit a Return or Exchange Request

Request Submission

Email:
Please send your return or exchange request via email, including your order number and a detailed explanation of the reason for your request (such as dissatisfaction with the design, incompatibility with your interior style, or concerns regarding product quality). Providing complete details will help us review and process your request more efficiently.

Phone:
You may also contact our customer service team by phone for personalized assistance and step-by-step guidance.

Request Review and Verification

Our team will carefully review your request and complete the necessary verification process, including confirming your order details, checking the purchase date, and determining whether the item meets our return eligibility requirements.

Return Shipping

Once your request is approved, we will provide return instructions and the applicable return address. Please ensure the product is securely packaged, include any required documentation, and use a shipping method that provides tracking information.

A return label is provided with each shipment whenever applicable. Customers are encouraged to use the provided label. If you do not receive one, please contact our support team for further assistance.

Refund Processing

After we receive and inspect the returned product, your refund will be issued to the original payment method, provided that all return conditions have been met.

Refund Timeframe and Payment Method

Processing Time:
Refunds are typically completed within 1–5 business days after approval.

Payment Method:
Refunds will be returned to the original payment method to ensure secure and traceable transactions.

Return Shipping Costs

Customer-Initiated Returns:
Customers are responsible for return shipping costs and should keep shipment tracking information as proof of return.

Returns Due to Company Error or Product Defects:
If the return is caused by an error on our part or a product defect, we will cover all return shipping costs and provide a full refund or replacement at no additional charge.

Non-Eligible Returns:
Items that have been damaged by the customer, are missing original packaging, or do not meet resale requirements may not qualify for a return or exchange.

Contact Us

Phone: +1 (601) 260-8973
Email: contact@havessaliving.com
Address: 3225 Pauline Dr, Pearl, MS 39208, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)