AGB

1. Introduction and Scope

This Terms of Service Policy comprehensively explains the rules, conditions, and rights applicable when you use our website, mobile applications, and other platforms to browse, purchase furniture products, and access related value-added services.

We are committed to a customer-first approach and strive to provide a high-quality, practical, and convenient home furnishing shopping experience. We recognize the importance of protecting your rights and interests and are committed to complying with the provisions of this policy to provide support and protection throughout every stage of your shopping experience.

2. User Accounts and Website Responsibility

User Accounts

When creating an account, you must provide lawful, valid, accurate, and complete personal information, including but not limited to your name, contact information, and email address. This information is used to verify your identity, provide personalized services, and facilitate the proper processing of transactions.

You are responsible for maintaining the confidentiality and security of your account credentials and password. You should not share your account information with others. Your account serves as your primary means of accessing and conducting transactions on our platform, and you are responsible for all activities conducted under your account.

If you become aware of unauthorized access, suspicious account activity, unauthorized transactions, or any other security concern, you must notify us immediately. We will take reasonable steps to assist in protecting your account. However, we are not responsible for losses resulting from your failure to safeguard your account credentials or other acts of personal negligence.

Website Responsibility

We make reasonable efforts to maintain the security, availability, and functionality of our website. However, interruptions, delays, errors, or temporary unavailability may occur due to circumstances beyond our control, including technical issues, maintenance, or force majeure events.

While we will make reasonable efforts to address such issues promptly, we shall not be liable for indirect or consequential losses arising from temporary service interruptions or technical failures to the extent permitted by applicable law.

3. Product Information, Inventory, and Pricing Rights

Product Information

We strive to provide accurate product descriptions, photographs, specifications, dimensions, and other relevant information. However, errors, inaccuracies, or omissions may occasionally occur. If you identify any discrepancy or incorrect information, please contact us so that we may review and correct it.

Inventory Availability

Product inventory levels may change rapidly. If an item becomes unavailable after your order has been placed, we will contact you promptly to offer a suitable alternative product or provide a full refund.

Pricing and Adjustments

Product prices may change due to market conditions, supplier costs, promotional campaigns, or other business factors.

The price displayed and confirmed at the time of checkout will generally be the price charged for your order.

We reserve the right to correct pricing errors, typographical mistakes, or system-related pricing inaccuracies before shipment. If a pricing error affects your order, we will notify you and provide you with the option to proceed with the corrected price or cancel the order for a full refund.

4. Orders and Payments

Order Confirmation

After placing an order, you will receive an order confirmation email containing the details of your purchase.

Receipt of an order confirmation does not constitute final acceptance of the order. An order becomes effective only after it has been reviewed and accepted by us.

We reserve the right to decline, cancel, or limit any order where permitted by law, including situations involving product availability issues, suspected fraud, pricing errors, or other legitimate business reasons.

Payment Methods

We provide secure payment options, including major credit cards, debit cards, and other payment methods that may be made available on our website.

If you experience any payment-related issues, please contact our customer service team for assistance.

5. Shipping and Delivery Information

Order Processing Time

Orders are typically processed within 1–3 business days.

Shipping Destinations

We currently ship within the United States and Germany.

Estimated Delivery Time

After shipment, delivery generally takes approximately 6–10 business days. Actual delivery times may vary depending on carrier operations, weather conditions, customs procedures, holidays, and other external factors beyond our control.

Shipping Fees

Orders with a merchandise value of USD $69.99 or more qualify for free standard shipping.

Orders with a merchandise value below USD $69.99 are subject to a shipping fee of USD $8.99.

Taxes and Duties

All displayed product prices include applicable customs duties where applicable. Customers are generally not required to pay additional customs charges for eligible orders.

For additional shipping details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment

You may cancel your order at any time before the order has been shipped without incurring cancellation fees.

To request a cancellation, please contact our customer service team by email and include your order number and the reason for cancellation.

Once we confirm that the order has not yet been shipped, any approved refund will be processed within 1–5 business days and returned to the original payment method used for the purchase.

Cancellation After Shipment

Once an order has been shipped, it can no longer be directly canceled. However, you may choose one of the following options:

Refuse Delivery

You may contact the shipping carrier and refuse delivery of the package. After the returned merchandise is received and inspected, we will process the applicable refund within 1–5 business days and return the funds to the original payment method.

Return After Delivery

If the package has already been delivered, you may request a return and refund in accordance with our Return and Refund Policy. After we receive and inspect the returned item and confirm that it meets the return requirements, we will process the applicable refund within 1–5 business days and return the funds to the original payment method.

7. Return and Refund Policy

Eligibility for Returns and Exchanges

You may request a return or exchange within 14 days of receiving your order.

Returned products must be unused and in their original condition, including original packaging, tags, accessories, and proof of purchase.

Return and Exchange Process

To initiate a return or exchange, please contact our customer service team by email and provide details regarding the item and the reason for the request.

Our customer service representatives will provide instructions regarding the return or exchange process.

Refund Processing Time

Refunds are generally processed within 1–5 business days after the returned package has been received, inspected, and approved.

Approved refunds will be issued to the original payment method used for the purchase.

For approved exchanges, replacement products will be shipped as soon as the exchange request has been verified and processed.

For additional information, please refer to our Return and Refund Policy.

8. Privacy and Data Protection

We collect only the personal information necessary to provide our services and fulfill our business obligations.

We implement reasonable administrative, technical, and physical safeguards, including encryption technologies and access controls, to help protect personal information from unauthorized access, disclosure, alteration, or destruction.

Except where required by law or otherwise permitted under applicable privacy laws, we do not disclose personal information to third parties without an appropriate legal basis or your consent where required.

For additional information regarding how we collect, use, and protect personal information, please review our Privacy Policy.

9. Dispute Resolution and Governing Law

In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiations and mutual discussion.

If a resolution cannot be reached, the dispute may be submitted to a court of competent jurisdiction in accordance with applicable laws.

10. Changes to These Terms

We reserve the right to modify, update, or revise these Terms of Service at any time.

Any changes will be posted on our website and will become effective upon publication unless otherwise stated.

Your continued use of the website following the publication of updated terms constitutes your acceptance of the revised Terms.

11. Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of business opportunities, loss of data, or business interruption arising from or related to the use of, or inability to use, our website, products, or services.

Your use of the website and services is at your own risk.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

12. Intellectual Property Rights

All content available on this website, including but not limited to text, images, graphics, logos, icons, product descriptions, layouts, designs, software, and other materials, is protected by applicable intellectual property laws and remains the property of the website owner or its licensors.

Without prior written authorization, no person may copy, reproduce, modify, distribute, transmit, publish, display, or otherwise use any content from this website for commercial purposes.

13. Contact Information

Phone: +1 (601) 260-8973
Email: contact@havessaliving.com
Address:3225 Pauline Dr,Pearl,MS 39208,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)