Widerrufsrecht
Pre-Shipment Order Cancellation
You may cancel your order at any time before it has been processed and shipped. Regardless of the reason, we will provide full support and issue a complete refund of the amount paid.
14-Day Return and Exchange Eligibility
Customers who purchase home goods through our platform may request a return or exchange within 14 days, provided that all return conditions are met. Approved requests may result in either a refund or a replacement.
Damaged Products or Fulfillment Errors
If you receive a damaged item (such as cracked wooden furniture that affects usability), or if an incorrect item has been sent (including wrong model, color, or size), you are eligible to request a full or partial refund or a replacement, depending on the specific circumstances.
Conditions for Returns and Exchanges
Returned products must be unused and in brand-new condition, without any signs of wear, stains, or damage.
Original packaging is recommended to ensure product protection during return shipping. If unavailable, the customer must provide adequate protective packaging.
All included accessories, manuals, warranty documents, and related materials must be returned.
All product tags must remain intact and undamaged.
How to Request a Return or Exchange
Initial Request
Email: Submit your request via email, including your order number and a detailed explanation of the reason for the request (such as dissatisfaction with the design, mismatch with interior style, or product quality concerns). Detailed information helps expedite the review process.
Phone: You may also contact our customer service team by phone for step-by-step guidance.
Verification Process
Our team will review your request and perform a detailed verification, including confirming order authenticity, validating the purchase date, and assessing whether the product meets return eligibility requirements.
Return Shipment
If approved, you will receive instructions and a return address. Please package the item securely, include the necessary documentation, and use a trackable shipping service.
A return label is included with each shipment. Customers are encouraged to use this label. If it is unavailable, please contact support for assistance.
Refund Processing
Once the returned item is received and inspected, refunds will be processed to the original payment method if all conditions are satisfied.
Refund Timeline and Method
Processing Time: 1-5 business days after approval.
Method: Original payment method to ensure secure and traceable transactions.
Shipping Cost Responsibility
Customer Returns: The customer is responsible for return shipping costs and should retain proof of shipment.
Company Fault or Defects: We will cover all return shipping costs and provide either a full refund or a replacement at no additional cost.
Non-Eligible Returns: Items that are damaged by the customer, lack original packaging, or fail to meet resale standards are not eligible for return or exchange.
Phone: +1 (601) 260-8973
Email: contact@havessaliving.com
Address:3225 Pauline Dr,Pearl,MS 39208,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)