Shipping Policy

Thank you for choosing to shop with us. This Shipping Policy provides detailed information about how we process, ship, and deliver orders placed through our website.

We process and dispatch orders from our warehouse Monday through Friday, excluding weekends and public holidays.

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

If you do not receive the shipping confirmation email, please check your spam or junk mail folder before reaching out to our customer service team.

Order Processing Time

Our standard order processing time is 1–3 business days.

• Orders placed and successfully paid before 6:00 PM on a business day will begin processing on the same business day.

• Orders placed after 6:00 PM on a business day will begin processing on the next business day.

• Orders placed on weekends or public holidays will begin processing on the next available business day.

Please note that processing time refers only to the preparation of your order and does not include shipping or delivery time.

Transit Time

Once your order has been shipped, the estimated delivery transit time is approximately 6–10 days.

Please be aware that actual delivery times may vary due to factors beyond our control, including carrier schedules, weather conditions, customs procedures, regional delivery capacity, public holidays, and other unforeseen circumstances.

Shipping Destinations

Currently, we provide shipping services only to addresses located within the United States and Germany.

Orders submitted with shipping addresses outside these service areas cannot be processed or delivered.

Shipping Fees

• Orders with a total value below USD $69.99 are subject to a shipping fee of USD $8.99.

• Orders with a total value of USD $69.99 or more qualify for free standard shipping.

Any applicable shipping fees will be clearly displayed during checkout before payment is completed.

Order Tracking

You can track your order status by visiting the “Track Order” page on our website and entering the required order details.

Please note that tracking information may not appear immediately after shipment. Updates will become available once the carrier receives and scans your package.

If you have any issues accessing your tracking information, please contact our customer service team for assistance.

Changing Your Shipping Address

If you need to update your shipping address after placing an order, please contact us by email within 24 hours of order confirmation.

Requests submitted after this timeframe may not be accepted, as your order may already have entered processing or shipment preparation.

While we will do our best to assist with address changes, we cannot guarantee that modifications can be made after order processing has started.

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Customer Support

For any questions regarding your order, shipping status, delivery updates, tracking information, or other shipping-related concerns, please contact our customer service team using the information below.

Phone: +1 (601) 260-8973
Email: contact@havessaliving.com
Address: 3225 Pauline Dr, Pearl, MS 39208, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)